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Frequently Asked Questions

Have questions regarding your student account? You can find answers to the most commonly asked questions below.

If your questions is not answered here and you need to speak to a customer service representative, please feel free to contact us using our online form or via our call center at 848-932-2254.

Billing and Payment

What is the due date for my term bill?

The due date for your term bill can be found online on your Account Summary. Log in to view your student account.

Can I make a payment over the phone?

We cannot accept payments over the phone. However, you can pay by e-check, credit card, or mailed checks or money orders. Learn more about payment options.

Where should I mail my payment?

Rutgers, The State University of New Jersey
Term Bill Processing Unit
P.O. Box 2021
New Brunswick, NJ 08903

How can I pay my bill?

Online: You can pay your term bill online with e-check, Visa, MasterCard, Discover, or American Express. Log in to your student account to pay online.
In person: You can also pay your bill with cash, check, or money order at any of our cashier's offices. Find a cashier's office on campus.
Mail: You can mail your check or money order to Term Bill Processing, P.O. Box 2021, New Brunswick, NJ 08903. Make sure you properly prepare your check or money order.

View payment instructions for students from Rutgers Biomedical and Health Sciences.

Is there a charge to pay online?

There is no additional charge to pay by electronic check (e-check). There is a 2.5 percent service fee charged by the credit card company for using Visa, MasterCard, Discover, or American Express. Learn more about payment options.

What happens if I don't pay my bill when it is due?

Payments must be made and posted by the payment due date listed on your online student statement of account to avoid a late payment charge. You will be charged a late payment fee of $125 if you make your payment after the due date.

How do I get a NetID to view my account? 

All faculty, staff, and students are assigned a Rutgers unique identifier, known as a NetID. It is comprised of initials and a unique number (e.g. jqs23), and is required to access many Rutgers online services, including viewing your student account or accessing your student email. Visit NetID Management to activate (set up) your NetID or for technical assistance.

What are your office hours?

Our offices are open for your convenience Monday through Friday. Hours of operation vary by location. Contact the cashier's office directly to verify its hours. You may also access your student account online. Log in to view your account at any time.

Why was my e-check returned?

There are two possibles reasons:
1. You had insufficient funds at the time the payment posted to your account. You will need to check with your banking institution.
2. You entered your account information incorrectly, in which case you will need to visit one of our cashiers' offices to correct the information.

Fees

What does the course fee cover?

The course fee covers the cost of supplies, equipment, and other materials utilized in classes for instructional purposes. Examples of course-related fees include chemistry kit fees, theater tickets for theatre appreciation courses, and lab fees. Learn more about tuition and fees.

Why am I being charged the campus fee?

The campus fee is charged to all full-time and part-time students for student enhancement programs, services, and facilities that complement and support the academic experience. For example, health services, recreation centers, student centers, student events and concerts, campus buses, and athletics, among others. Learn more about tuition and fees.

Why do I have to pay a computer fee?

Although you have a personal computer, this mandatory fee is charged to all students for the upkeep and use of computers on campus, such as those located in the libraries or computer rooms. Learn more about tuition and fees.

What is the PIRG charge?

The New Jersey Public Interest Research Group (NJPIRG) is a nonprofit, nonpartisan public interest organization with a professional staff of researchers, scientists, and attorneys who work with volunteers in the areas of environmental preservation, consumer protection, and open government. This is an optional fee. Learn more about tuition and fees.

Financial Aid

Who should I contact with questions about financial aid?

The Office of Financial Aid has several locations. View a complete list of locations and office hours on the Office of Financial Aid website.

New Brunswick
Records Hall
620 George Street
New Brunswick, NJ 08901
Phone: 848-932-7057

Newark
Blumenthal Hall
249 University Avenue
Newark, NJ 07102
Phone: 937-353-5151

Camden
Armitage Hall
311 North Fifth Street
Camden, NJ 08102
Phone: 856-225-6039

Why is my financial aid not showing on my student account?

Please check the status of your award and required documents on Office of Financial Aid website. If you need an extension on your term bill due date, contact us immediately.

Loans

I have an outside loan. Why is it not credited to my account?

The Office of Financial Aid is responsible for certifying and disbursing your loan. Until it is credited to your student account, you may need to request an extension on your term bill due date. If you need an extension on your term bill due date, contact us immediately.

Why am I receiving notifications to confirm attendance?

Although your loan has been certified and credited by the Office of Financial Aid, it does NOT automatically confirm your attendance. The loan cannot be credited to your account until the loan is disbursed to us. In most cases, the disbursement occurs after your original term bill due date, so you will not be able to confirm online as usual.

You must confirm your attendance by mailing or delivering in person an adjusted copy of your term bill. View our instructions for how to confirm your attendance.

Parents/Guardians

Why can’t I access my student's account information?

According to the Family Educational Rights and Privacy Act (FERPA), the university may not release this confidential financial information to parents without written consent of the student. Learn more about FERPA. Find more information for parents.

How can I obtain information on my student's account?

As a parent, your student must fill out a Family Educational Rights and Privacy Act (FERPA) authorization form. According to FERPA, the university may not release student information without written consent from the student. Download the FERPA authorization form (PDF). Learn more about FERPA. Find more information for parents.

Refunds

Where is my refund and when will I receive it?

You will receive an email indicating when your refund is available. You can get the refund in one of three ways: in person, by mail, or electronically. Learn more about getting your refund.

Can you see if my refund is in your office?

We cannot pull your check to verify if it is in our office. If you received an email regarding your refund, and it has been more than four days since you received it, the refund should be available for you to pick up at the appropriate Cashier's Office. Find a location.

How much is my refund?

We cannot pull your check to verify the amount. If you received an email regarding your refund, and it has been more than four days since you received it, the refund should be available for you to pick up at the appropriate Cashier's Office. Find a location.

Tuition Payment Plan (RUTPP)

Can I pay my bill in installments with a payment plan?

We offer tuition payment plans through a third-party billing servicer, University Accounting Service (UAS). You can enroll in annual or semester tuition payments plans. Learn more about tuition payment plan options.

Is there a charge for the payment plan?

Rutgers University Tuition Payment Plan has a $60 enrollment fee to join the annual plan and a $50 enrollment fee for the semester plan. This fee is nonrefundable and due at the time of enrollment. All payment plans are interest free. Learn more about our tuition payment plans.

Why has payment not posted to my account?

After you have enrolled in the Rutgers University Tuition Payment Plan, please allow three business days for the payment to post to your student account. Learn more about our tuition payment plans.

Student Health Insurance

Where can I learn more about student health insurance?

Rutgers University policy requires comprehensive health insurance coverage for all college students who are registered full time and enrolled in a degree-seeking program. Learn more about student health insurance.

Exit Counseling

What is exit counseling and why do I have to complete this?

An exit counseling session is a loan counseling session that provides information about loan repayment, grace period, and billing options, and collects updated borrower information. Completing an exit counseling session is a federal law and a condition of receiving a federally funded student loan. Learn how to complete your exit counseling session.

I am planning to attend Rutgers graduate school. Am I still required to complete exit counseling?

Yes, you must complete the exit counseling session requirement. Learn more about exit counseling.

If I withdraw or stop attending school, am I required to complete exit counseling?

If you borrowed federal student loans during your attendance at Rutgers, then you must participate in an exit counseling session. Learn how to complete your exit counseling session.

Do I have to complete more than one online exit counseling session?

You are required to complete an exit counseling session for each federal loan you received—both Federal Direct and Perkins student loans. Learn more about exit counseling.

What happens if I do not complete the exit counseling requirement?

A hold will be placed on your records and will only be removed after completion of the exit counseling sessions, which include your signature and return of the completed borrower information form. Learn more about exit counseling.

What information will I need to complete the exit counseling sessions?

You will need your Social Security Number, date of birth, driver's license number, email address, and the names, addresses, and telephone numbers of three references. Learn more about exit counseling.

How do I complete my exit counseling session for my Perkins loan?

1. Log in to borrower.ecsi.net using your account number and ECSI pin number.
2. Click on the "Exit Interview" link.
3. From the list of Pending Exit Interviews, select the appropriate exit to complete and follow the instructions provided.
4. If your exit interview does not appear, please check back in 24 hours. If after 24 hours, the exit interview still does not appear, please contact ECSI for assistance.

Please contact our office at exits@sa.rutgers.edu or 848-445-2535 for assistance completing Perkins Exit Counseling. Learn more about exit counseling.

How do I complete my exit counseling session for my Federal Direct (Stafford) loan?

Log in to StudentLoans.gov Exit Counseling website and complete the exit counseling session. Learn more about exit counseling.

What is a grace period?

A grace period is the time frame after you graduate, leave school, or drop below half-time enrollment during which payments are not required. The repayment period begins the day after your grace period ends. Learn more about exit counseling.

Who is Heartland ECSI?

Heartland ECSI is Rutgers' new billing servicer. They provide customer service, billing, and process payments for the Federal Perkins Loan program. View our news and announcements for more information.

How do I verify my loan information?

Log in to the National Student Loan Data System (NSLDS) to retrieve your loan information. Learn more about exit counseling.

What is the FSA ID?

The FSA ID—a user name and password—has replaced the Federal Student Aid PIN and must be used to log in to certain U.S. Department of Education websites. Your FSA ID confirms your identity when you access your financial aid information.

Create your FSA ID when you log in to StudentLoans.gov and NSLDS.ed.gov to view your federal loans and complete exit counseling for your Federal Direct Stafford loans. If you have a Federal Student Aid PIN, you will be able to enter it and link it to your FSA ID. (This will save time when you register for your FSA ID.) You can still create an FSA ID if you have forgotten or do not have a PIN. For additional information, visit StudentLoans.gov.

IMPORTANT: Only the owner of the FSA ID should create and use the account. Never share your FSA ID.

What is the U.S. Department of Education PIN?

The Department of Education PIN is a personal identifier that gives you the ability to enter the National Student Loan Data System (NSLDS) website, as well as other U.S. Department of Education websites. It is similar to a bank's PIN and should be kept secure and private. Learn more about exit counseling.

Miscellaneous

Why isn’t my attendance confirmation showing on my account?

After confirming your attendance online, please allow up to four days for your student account to be updated. Learn more about confirming your attendance.